
Redesigning Checkout Flow
Reworked the e-commerce checkout to simplify steps, improve accessibility, and reduce friction. Result: 18% increase in completed purchases and 24% fewer support tickets related to checkout errors.
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Reworked the e-commerce checkout to simplify steps, improve accessibility, and reduce friction. Result: 18% increase in completed purchases and 24% fewer support tickets related to checkout errors.
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Migrated a legacy CMS to a headless architecture with incremental rollout. Improved page load performance and enabled faster content iteration across platforms.
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Built a cross-team design system with tokens, component library, and governance. Reduced UI inconsistencies and sped up feature delivery by ~30%.
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Engineered a low-latency realtime collaboration service using CRDTs and WebSockets. Enabled multi-user editing with conflict-free merges and sub-200ms sync times.
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Introduced centralized tracing, metrics, and logging. Reduced mean time to resolution by 40% and surfaced critical reliability issues proactively.
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Implemented robust local-first storage and conflict-resolution sync for intermittent connectivity. Resulted in 95% task completion rate while offline.
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